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Service Status: Issue with Flame Boss App

Current Reported Outage 10/06/2025

Flame Boss users do not receive updated temps.
Workaround: use myflameboss.com to view and control your cook.
NOTICE for EGG Genius Users (Serial # starts with 14A):
Use the Flame Boss iOS or Android app instead of the EGG Genius app.

Download a Flame Boss User Manual

Wifi Thermometer

500

400 Kamado

400 Universal

200v2 & 300

100

Bluetooth Probe & Charger Hub

Product Knowledge Base

View FAQ’s, troubleshooting tips, helpful articles and more.

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Warranty Information

View the Flame Boss Warranty and Return Policy.

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Check/Report Support Ticket Status

1-800-978-9078

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Firmware Releases

Flame Boss is always striving to improve your cooking experiences and sometimes that means updating the software that runs on your device (aka, firmware).

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All your burning questions answered.

Frequently asked Flame Boss shop questions.

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Compatibility Guide

Make sure you’re getting the right product by seeing what each controller, thermometer and accessory is compatible with.

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