Warranty Return Policy

WARRANTY

Flame Boss® warrants that all devices it manufactures to be free from defects in materials and workmanship, when properly operated, for a period of two years from the date of purchase. Temperature probes and accessories are warranted to be free from defects in materials and workmanship for a period of one year from the date of purchase. If purchaser believes a product purchased from Flame Boss® has a defect in materials or workmanship, when properly operated, purchaser shall send the product, at purchaser’s own expense, to Flame Boss® offices for inspection by Flame Boss®. If, after inspection, Flame Boss® determines that there is in fact a defect in the product’s materials or workmanship, when properly operated, Flame Boss®, in its sole discretion, will either repair or replace the defective product. Flame Boss® will ship back to purchaser the repaired or replaced product, and Flame Boss® will be responsible for paying the shipping costs to send the repaired or replaced product back to purchaser. This express warranty will not be breached, and Flame Boss® will give no credit for products it manufactures which have been subject to normal wear and tear, been damaged (including by acts of nature), tampered with, abused, improperly installed, or repaired or altered by others than authorized representatives of Flame Boss®. Fraudulent transactions or purchases disputed by chargeback are not eligible for product warranty or support and devices will be disabled. Warranty of repair or replacement will extend only to products purchased from Flame Boss®, and subsequently operated, in the United States and the District of Columbia.

THE FOREGOING WARRANTIES ARE IN LIEU OF ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND OF ANY OTHER OBLIGATION ON THE PART OF FLAME BOSS®. FLAME BOSS® EXPRESSLY DISCLAIMS ALL LIABILITY FOR SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, WHETHER ARISING IN TORT OR BY CONTRACT, FROM ANY BREACH OF THE EXPRESS WARRANTY IN THE PRECEDING PARAGRAPH. FLAME BOSS® FURTHER DISCLAIMS ALL LIABILITY FROM PERSONAL INJURY RELATING TO ITS PRODUCTS TO THE EXTENT PERMITTED BY LAW. By acceptance of any of Flame Boss® products, the purchaser assumes all liability for the consequences arising from their use or misuse. No person is authorized to assume for Flame Boss® any other liability in connection with the sale of its products. Furthermore, no person, including but not limited to dealers or employees of Flame Boss®, is authorized to modify or waive the terms of this paragraph, or the preceding paragraph, unless done in writing and signed by a duly authorized agent of Flame Boss®.

Return Policy

Flame Boss® stands behind the products it manufactures and sells to its customers. If you are not 100% satisfied with the product you have purchased from Flame Boss®, Flame Boss® will accept a return of the product, no questions asked, within the first 30 days from the date of receipt of the product.

Please securely package the product you are returning in its original packaging, including all documentation that was provided with the product, when you send it back to Flame Boss®. Flame Boss® will refund the payment to the original method of payment used for the purchase, usually within 10 business days of Flame Boss® receipt of the returned item.